BELLWREN / CUSTOMER INFORMATION
Service, privacy, and quote terms.
Find a contact path, learn how enquiry and job records are used, and return to the terms saved for your quote.
THE SERVICE
Workflow configuration and support
Bellwren configures and supports lead follow-up around the tools, team, and handoffs a business already uses. The workflow and work included depend on the individual enquiry and the quote Bellwren prepares for that customer.
YOUR INFORMATION
How enquiry and job information is used
Bellwren collects reply details, enquiry and workflow context, and correspondence about quotes and jobs to assess a request, provide the agreed service, and communicate with the customer.
These records are kept in the relevant customer’s private dossier for that customer and authorized Bellwren staff. Replies sent through a private job view stay with the related job; quote decisions and correspondence stay with the relevant quote version.
YOUR QUOTE
Review the terms recorded for your quote version
Each quote contains its own scope, deliverables, price and currency, timing, exclusions, payment terms and instructions, and cancellation terms. Review those fields in the private quote before deciding. They remain available on that same private quote link afterward; an accepted job links back to its accepted quote version.
Use the cancellation terms recorded on your quote. This page does not replace them with a general cancellation rule.
CONTACT HELP
Need help with an enquiry, quote, or job?
When a private job view asks for your response, reply there so your message is saved with that job. For other questions, email Bellwren or send an enquiry.